Product Manager · Dubai, UAE

Yeganeh
Aala

Building products at the intersection of
precision, automation, and scale.

Say hello Download CV
36% search-to-book
conversion lift
35% Contact Per Order
reduction
93% sprint delivery
success rate

About

Product Manager with 2+ years building B2C products at Digikala — Iran's largest e-commerce platform — and currently leading product at CircleOne, a luxury travel and private aviation platform in Dubai.

I work at the intersection of customer experience, AI automation, and operational efficiency. I'm drawn to high-stakes problems: predicting delivery ETAs with ML, building crypto checkout for private jet bookings, automating customer support at scale.

Very passionate about AI-driven products and the space where intelligent systems make complex decisions faster and better.

Location
Dubai, UAE
Focus
AI Products · B2C · Luxury Travel
Languages
English — IELTS 7.0
German — Goethe A2
LinkedIn
yeganeh-aala ↗

Experience

Dubai, UAE

Product Manager

CircleOne

  • Owned product strategy and end-to-end delivery for a luxury travel and private aviation platform, leading a cross-functional team of 7 engineers and 2 designers from launch through search, booking, and post-booking iterations.
  • Drove the private jet booking flow — availability, pricing models, and crypto-enabled checkout — improving search-to-book conversion by 36% and reducing time-to-book by 22%.
  • Built a real-time pricing engine combining core and repositioning legs, per-passenger fees, airport and operational costs, and dynamic margin/tax rules into consistent, bookable prices.
  • Defined the roadmap for a multi-vertical luxury platform (jets, yachts, villas), shaping platform architecture and data models for modular, scalable expansion.
  • Designed AI-driven search and filtering to surface the most relevant aircraft options for high-net-worth users.
  • Scoped and delivered high-value payment experiences, including card and crypto payment flows tailored to private aviation.
  • Increased sprint delivery success rate from ~72% to 93% through velocity-based planning, roadmap hygiene, and strict release-readiness checks.
Tehran, Iran

Product Manager

Digikala

  • Delivered an AI generative chatbot (customer support + recommendation) and IVR system, reducing Contact Per Order by 35% and cutting support costs through A/B testing and phased rollout.
  • Redesigned internal Order Tracking for customer service agents, improving First Contact Resolution and reducing Average Handle Time.
  • Delivered ML-powered delivery ETA prediction to proactively notify customers of shipment arrival.
  • Shipped CX automation initiatives (Auto Coordination, Auto Cancellation), reducing manual support tasks and churn.
  • Owned After-Sales operations (SBTC returns, Failed Deliveries) with automation to boost SLA performance.
Tehran, Iran

Associate Product Manager

Digikala

  • Launched Direct Outbound to streamline return logistics, resulting in annual cost savings of 1.5B Toman.
  • Designed and implemented a Backlog Management System to increase Return Center capacity and address process bottlenecks.
  • Improved seller experience and QC accuracy by automating error detection in return reasons and generating correct financial invoices.
  • Contributed to creating a new business line — inshift.digikala.com — enabling flexible hiring of operational staff.
Tehran, Iran

HR Business Partner — Product Dept.

Digikala

  • Designed and implemented full functional HR processes: Performance Management (Product Job Ladder), Employee Satisfaction Analytics, Conflict Management, and HR Automated Solutions.
  • Analyzed business unit data to identify trends and recommend solutions for performance, retention, and employee experience.

Skills

Product

  • Product Strategy & Roadmapping
  • PRDs, Specs, OKRs
  • A/B Testing & Experimentation
  • Funnel & Product Analytics
  • Prioritization — RICE, MoSCoW
  • Stakeholder Management

Technical

  • SQL / MySQL — advanced querying
  • Python Programming
  • AI / ML-powered Products
  • UI/UX Principles & Heuristics

Research

  • Usability Testing
  • Deep Interviews & Focus Groups
  • Impact Analysis
  • Documentation

Education & Certificates

2018 – 2022

B.A. Industrial Engineering Management

Allameh Tabataba'i University · Fully funded

GPA 3.7/4 · 3rd rank graduate

Thesis: The Impact of Human Capital on Company Growth — 20/20

Key courses: Project Management, Operational Research, Statistics, Economics

Certificates

  • CS50x 2023 Harvard (edX) · CSS, Python, SQL, C, HTML, JS
  • Programming for Everyone (Python) University of Michigan
  • AI for Product Managers Bozhan Product School

Contact

Let's build something together.

Open to new opportunities in product management — particularly AI-driven, high-impact products.

yegane.aala@gmail.com
LinkedIn ↗